01Introduction
Welcome to AdConnect Digital ("we," "our," "us"). We are a performance-first marketing agency registered in Varanasi, India, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website adconnectdigital.com or engage our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.
02Information We Collect
We collect information that you voluntarily provide to us and information that is collected automatically when you interact with our site.
- Personal Information: Name, email address, phone number, company name, billing details when you submit a contact form, request a proposal, or sign a service agreement.
- Marketing Information: Campaign data, target audience parameters, creative assets, and platform credentials you share with us for service delivery.
- Technical Information: IP address, browser type, device type, operating system, referring URLs, and pages visited (collected via cookies and analytics).
- Communication Data: Records of emails, calls, and meetings between you and our team.
03How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and deliver the services you have requested.
- To plan, execute, optimise, and report on marketing campaigns on your behalf.
- To send you proposals, invoices, contracts, and operational updates.
- To improve our website, services, and overall client experience.
- To send periodic marketing communications (you can opt out at any time).
- To comply with legal obligations and enforce our terms.
04Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the site to function properly.
- Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics).
- Marketing cookies: To measure the effectiveness of our advertising and remarket to visitors.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
05Third-Party Services
We rely on trusted third-party platforms to operate our business and deliver services. These include:
- Ad platforms: Google Ads, Meta (Facebook/Instagram), programmatic networks.
- Analytics & dashboards: Google Analytics, Looker Studio, in-house dashboards.
- Communication: Email, calendar, and meeting tools.
- Payments & invoicing: Banking and invoicing partners.
Each provider has its own privacy practices governing the use of your data. We ensure all partners maintain industry-standard security.
06Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following cases:
- With your explicit consent.
- With service providers and vendors who assist us in operating our business (under confidentiality agreements).
- To comply with applicable law, regulation, legal process, or government request.
- To protect the rights, property, or safety of AdConnect Digital, our clients, or others.
- In connection with a merger, acquisition, or sale of assets (with notice to you).
07Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information. These include encryption in transit (HTTPS/TLS), access controls, and restricted internal access to client data on a need-to-know basis.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
08Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access the personal data we hold about you.
- Right to correct or update inaccurate information.
- Right to request deletion of your data (subject to legal/contractual obligations).
- Right to opt out of marketing communications.
- Right to data portability where technically feasible.
To exercise any of these rights, contact us at support@adconnectdigital.com.
09Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Client campaign data is typically retained for the duration of the engagement plus a reasonable period thereafter for reporting and audit purposes.
10Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a minor, please contact us so we can delete it.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.